Robinson Strata Management provides our clients with a 24-hour, seven days a week service for common area maintenance for urgent and non-urgent repairs, as well as the convenience of being able to access contractor details anytime they require work completed within their own lot.

Non-urgent repairs:

Any non-urgent repairs to common property can be submitted directly to our office by completing and submitting the form below.

Urgent repairs:

To report urgent repairs to common property, please telephone our office during business hours on 02 9907 5000.

For any urgent repairs to common property outside of standard business hours, please contact our Community After Hours service on 1300 652 337 or 02 8216 0348.

Request for repairs form

To request a key, swipe, fob or remote control for your strata property, complete the form below and click the submit button.

You must be the lot owner or an authorised person by the lot owner. If you are a tenant, you must provide supporting documentation that you have approval from the real estate/leasing agent or the lot owner before applying.

Upon receipt of your application, your strata manager will inform you of the process to obtain the access devices. Your strata manager will advise you if any fees apply. You cannot collect your keys from our office until your request has been confirmed and your payment (if required) has been received.

The standard time frame between lodging your application and picking up the keys is two business days.

Keys and access device request form

Download the prescribed proxy appointment form by clicking here.

When a lot owner cannot attend meetings, they have the option of appointing a substitute representative by proxy. This allows owners to have their say in all circumstances.

But proxies need controls to ensure that the representation is valid and accurate. In New South Wales, there is a prescribed proxy form that needs to be filled and submitted to your strata manager.

Return it to Robinson Strata Management by submitting the filled proxy form by fax or post.

A valid proxy must be on the form prescribed by the regulations. An owner can make any person their proxy. Proxies must be given to the Secretary before or at the meeting.

P.S: In the case of large schemes (buildings with more than 100 lots), the proxy must be given to the secretary at least 24 hours before the scheduled meeting.